Forget ‘tomorrow’ or the ‘next decade’ – Personalized AI notifications boost teams’ operational performance today!
Let’s start with the ‘bad news’: we know today that 75% of teams fail to meet core business objectives around a few significant parameters, including staying on schedule, meeting customer expectations and aligning with company goals.
This statistics is particularly surprising in light of the great promise IoT and Big Data have both presented to operational success. With the emergence of data coming from both on-premise and cloud infrastructure, it was expected that operational teams would have all the information they need to improve their performance and drive higher revenue.
However, things haven’t exactly turned out that way, for various reasons
The Big Data and IoT revolution still hold great promise to aggregate and harness the power of data for operational improvement, but all the data in the world could never be useful if it’s not actionable. That’s exactly why operational teams often get the data but are unable to apply it properly to achieve their goals.
Here are just a few of the common reasons why teams fail to harness the data:
- Difficulty in prioritizing tasks
- Too much information coming from too many sources
- Too many notifications on irrelevant issues
In other words, just like analysts experience data overload without an adequate Artificial Intelligence mechanism to help segment, prioritize, and analyze it – so do operational teams. Without a smart mechanism to help team member and managers to detect relevant data from noise, identify and alert on issues in real-time, and predict future problems – they won’t be able to improve their performance and reach the higher bar set for them ever since Big Data has entered the equation.
Leveraging AI to personalize the data for each member of the team
The biggest advantage of AI for operational teams is its ability to correlate and prioritize the multiple events coming from various sources at once, while studying the data behavior to detect anomalies, alert in real-time and identify the root causes for the issues found. All of these capabilities can be used to boost teams’ operational excellence through personalized notifications:
Prevent software or equipment downtime
When team members are notified on unusual equipment or software behavior in real-time, they can operate to fix the problem or order replacement before the damage is severe, and at the same time improve the operational lifespan of the product, while preventing or minimizing costly downtimes.
Improve customer service
Personal AI notifications also help keep customer satisfaction and retention rates high: by simplifying workflows and reducing administrative “noise,” personal notifications on customer concerns or inquiries allow teams to focus on the relationship with the customers, thus improving service and increasing satisfaction rates.
Meet even higher business objectives
In other words, when the data is visualized and personalized for each individual in the team, they can proactively access and use it to fix issues in real-time, prevent future problems, and offer better servicing for the customers. This allows team members and their managers to focus on core human-tasks that increase growth such as goal-setting, decision-making, and personal communication, rather than investing in continually putting out fires.
By identifying trends that the human eye cannot possibly trace, personalized AI notifications bring out the best in employees, improving not only their performance but also their motivation and self-driven success. And that, in turn, helps teams meet their business goals, and set their performance bars even higher.