Frequently Asked Questions

Below is a list of frequently asked questions. Contact us at [email protected] if you have additional questions

  1. Can I retrieve information from different data sources simultaneously?

    Yes. Okapi’s collection engine is equipped with predefined interfaces that automatically connect to your organization’s data.

    This could be held internally on existing architecture or IoT devices, on legacy platforms like CRM or ERP, or through Microsoft Dynamics, Oracle, SAP, JD Edwards and dozens of other platforms.

    While this data is readily available for most companies today, Okapi shows you how best to use it. Additionally, before the algorithms are run, your data is enriched with metadata and external information such as weather, market data, or global events.

    For more information >>

  2. What is the different between Okapi’s platform and a BI platform?

    Okapi provides AI notifications based on different data sources, including existing BI platforms. Okapi's actionable, personalized notifications are designed to alert on real-time and future events, and not merely report on past events.

    For more information >>

  3. How does Okapi generate tailored notifications?

    Okapi is designed to provide an “out of the box” notification system to each customer according to a pre-defined set of personalized alerts that are based on the customer's specific KPIs.

    Each user in your company will have their own unique notifications, tailored to their role and created to support your overall business vision. From the workers in the field to the decision-makers in HQ, everyone receives highly actionable, personalized notifications, defined for each user, with a real-time view of what’s happening across the board.

    For more information >>

  4. How much time does it take to set up the system?

    Okapi commits to a six-week setup time upon receiving the customer's data, after which a full online system is implemented, including:

    • AI notifications tailored to your company users
    • Tailored metrics wheel
    • User training
    • Web and mobile app
    • Dedicated customer success

    For more information >>

  5. Can I see a demo of the system?

    Sure! We'll be happy to show you our demo. Just leave your details here

  6. What type of AI algorithms does okapi use?

    Okapi uses AI Algorithms that work in Real-Time:

    Sensitivity Analysis

    Delivering the exact metrics you need to work towards your desired business outcomes, and testing them at ongoing intervals to ensure you have the right KPIs for your goals.

    Anomaly Detection

    Leverage immediate visibility into unusual performance and data across all your platforms.

    Root Cause Detection

    By using root cause detection, you can problem-solve in real-time, and make sure that actionable insights arrive on time

    Predictive Engine

    The prediction algorithm can find areas in the business that show signs of trending down, and alert teams to be proactive before this becomes a problem

  7. Which security measures are used in Okapi?

    We use Heroku.

    Heroku is a cloud application platform. Its physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon’s data center operations have been accredited under:

    • ISO 27001
    • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
    • PCI Level 1
    • FISMA Moderate
    • Sarbanes-Oxley (SOX)

    eroku platform is designed to protect customers from threats by applying security controls at every layer from physical to application, isolating customer applications and data, and with its ability to rapidly deploy security updates without customer interaction or service interruption.

    Applications on the Heroku platform run within their own isolated environment and cannot interact with other applications or areas of the system, to prevent security and stability issues.

    Heroku enables HTTPS for applications and SSL database connections to protect sensitive data transmitted to and from applications.

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